Office Administrator/Receptionist

Responsibilities:

· Processing of invoices and statements and preparation for distribution to customers

· Responsible for contacting clients regarding overdue invoices to determine reason for non-payment, seeks promise to pay and expected payment date. Maintain collection notes in JobNimbus, e-mails, credit files, etc.

· Investigate issues related to non-payment of outstanding invoices and payment discrepancies, and initiates the required action for resolution

· Interface with and update management to resolve outstanding issues relating to delayed payment or any other issues related to their customer accounts

· Facilitate swift payment of invoices due to the organization by sending bill reminders and contacting clients with outstanding accounts

· Assist in posting of cash receipts to Accounts Receivable as assigned, and reconciliation of accounts at month-end

· Provide information as required for management reporting

· Cover all customer accounts within their portfolio on a routine basis without assistance

· Maintain positive working relationships with internal and external customers

· Advise management of issues that impact collection performance and makes recommendations to management for advanced collection efforts

· Prioritize and handle multiple tasks simultaneously

· Special projects as assigned by Manager

· Verify discrepancies and resolve clients’ billing issues

· Maintain the general filing system and file all correspondences

· Pick up and deliver the mail

· Open and date stamp all general correspondences

· Collating/Scanning documents

· Order all office supplies

· Dealing with telephone, walk-in an email customer requests

· Ability to direct customer requests to appropriate sales team members

· Maintaining up to date client information

· Ability to write letters to customers and vendors

· Ability to multitask

· Ability to work with minimal supervision

Qualifications:

· Degree/diploma in Finance or Business preferred or will consider an equivalent combination of education and experience

· Minimum three (3) years commercial collections experience on a business-to-business basis along with strong verbal and written communication skills

· Minimum of three (3) years Accounts Receivable experience in a business-to-business environment

· Good command of the English language

· Clear and professional dialogue

· Knowledge of MS Office

· Good customer service skills

· Professional appearance

Job Type: Full-time

Salary: $24.00-$27.00 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Mississauga, ON L5L 5S9: reliably commute or plan to relocate before starting work (required)

Work Location: In person